Returns & Exchanges

At Ecostore, we want you to love your sustainable beauty routine, which is why we offer a 30-day window for returns on all products that do not meet your expectations. To maintain our high hygiene standards, we kindly ask that items remain in their original packaging and are minimally used.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack with Care

  Place the items in their original eco-friendly packaging to ensure they are protected during transit and include your packing slip.

• 3.
  Ship It Back

  Download and print your prepaid carbon-neutral shipping label, then drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.